I’ve written the occassional reply to the slow trickle of General Motors literature that seeps into my mail. Their notes are usually in the tone of a hopeful suitor:
“We really loved having you as a customer. Wouldn’t you like to continue paying interest to GMAC again? Don’t you miss that new-car smell? We have some replacements for your Saturn eager to drive off the lot and into your heart”
And my usual reply is: “If you wanted to keep me as a customer, you could have kept the design spirit alive at Saturn, and if you wanted to keep in my good graces, you could have let Penske have a shot running a brand you clearly didn’t want anymore.”
It boggles my mind that GM seems to think I’ll forget their actions, or suddenly want to drive a large SUV when what I have consistently purchased were little zippy shark-beasties, despite some disappointment with their gas mileage.
What part of “I will not buy another car from you” haven’t they understood from previous correspondence?